Terms and Conditions

Spanish and Flamenco Courses

Normally, the courses are made up of lessons, and not hours, a lesson doesn't necessarily always rank as an hour (i.e. 60 minutes). In any case, the number of minutes per lesson is usually shown on the website. The exact number of hours shown on the website may be somewhat reduced, especially on the Spanish language courses, due to the initial level test which usually takes place on the first Monday of the course. The hours of the courses can also be occasionally reduced due to national or regional holidays.

When a minimum level is required for undertaking a course, the students are responsible for meeting the level requirements. If upon arrival, the student does not have the suitable level, HolaSevilla or the School directly reserves the right to change the course type accordingly.

HolaSevilla does not accept any responsibility for lessons missed due to these reasons and no refunds will be given where lessons are missed due to testing or national/regional holidays.

HolaSevilla Accommodation Services

HolaSevilla offers through its Accommodation Department a contact service between people offering single and double rooms in shared apartments, residences, and guest houses, as well as holiday apartments, and people looking for this kind of accommodation.

Minimum stay:

Our single rooms in shared apartments are rented for a minimum of 2 weeks.
Our double rooms in shared apartments are rented for a minimum of 1 week.
Our single or double rooms in residences and guest houses are rented for a minimum of 1 week.
Our holiday apartments are rented for a minimum of 3 nights.

N.B. During Semana Santa and Feria the minimum stay policy changes and customers are advised of this when requesting their accommodation.

Exceptionally: If a client wishes to book accommodation for shorter than the minimum established period, and only if the property owner accept this, he/she will be charged with the price of the minimum stay.

Maximum stay:

The maximum stay for all the rooms (single & double) in shared apartments, residences and guest houses is 12 weeks.
As for the holiday apartments, the prices of the apartments have been established for short stays, 1-2 weeks maximum.
However, exceptionally, upon request and after discussing it with the owner, we may be able to arrange a longer stay with a "special price" but never longer than 12 weeks.

Airport Transfers

Airport Transfers from and to the Airport of Seville can be arranged upon request. A minimum of 2 weeks notice is normally required to organise this service. The customer is responsible for providing us via email all the necessary information (e.g. flight number, airline, date and time of arrival). HolaSevilla will not be liable in any case for missed flights or wrong or incomplete flight information and no refunds will be given in the case that flights are delayed, cancelled or changed.

Registration

We recommend bookings of courses and accommodation to be done well in advance, as vacancies on courses and accommodation are limited. Eight weeks in advance is normally enough time for us to be able to organise your course, accommodation, transportations and any other service that you may require. However, please keep in mind that in cases where the student may require a visa to come to Spain, a longer period may be needed in advance to handle the registration and visa process; also, please keep in mind that certain times of the year such as spring, are peak times and may require bookings with longer notice in advance.

A non-refundable registration will be added to any Spanish or Flamenco programme you book, as well as a non-refundable handling fee to any accommodation you reserve with us, independently of the type of program and/or accommodation that you book, unless otherwise specified. This registration fee and/or handling fee is indicated above the price tables for each program and within the accommodation section of our website.

You will receive via email, your travel information and the addresses of the school/s and your accommodation details 2 weeks before your departure at the latest, unless yours is a "last minute" booking. Last minute registrations must be reconfirmed for availability after payment of the deposit. In any case, we strongly recommend placing your booking well in advance.

Exchange of Contract

Any quotation or estimate we may send you at your request is only an offer and not a contract or agreement with us. Upon confirmation of your acceptance for one of our programmes, by telephone, internet or email, you will have entered into an agreement between yourself and HolaSevilla. This agreement will only become binding once the agreed deposit or payment has been received by HolaSevilla.

Prices

The prices for our programmes and services can be taken from our website. Prices are given in Euros. In the case of small price changes due to circumstances outside our control (e.g. unexpected last minute changes by the service or programme providers), we reserve the right to charge the additional costs subsequently. Should the additional costs amount to be more than 10%, you have the right to withdraw from the contract within 5 days after receipt of the notification without any further obligation.

Payment Policy

Within 7 days maximum after receiving your booking request we will confirm it by sending you a payment request via email as pre-confirmation.

A registration fee and deposit (part of the total cost) is required for making the "definitive" booking of Spanish and Flamenco programmes; an accommodation arrangement fee is required for booking definitively your accommodation.

Once the registration fee and deposit and/or accommodation arrangement fee has been received, we will send you the final confirmation of your booking/s.

Unless we say something different, if for any reason your registration fee and deposit and/or accommodation arrangement fee payment has not arrived within 3 working days after us having sent you the pre-confirmation and payment request of your booking/s, we reserve the right to cancel your reservation/s.

The deposit is part of the total cost of your Spanish or Flamenco programme booking/s.
The registration fee for Spanish or Flamenco programmes and the accommodation arrangement fee are not part of the total cost of the programme or accommodation; it is a "one-off" fee for our services.

Remaining fees are to be paid at the latest 4 weeks before arrival unless otherwise indicated.

We recommend booking as early as possible to avoid availability problems and late charges.

The payment request sent with the pre-confirmation is normally in Euros. If the time allowed for payment is not met, HolaSevilla is entitled to withdraw from the contract while charging the full cost of cancellation.

Cancellation Policy

Booking/s cancellation requests for any reasons have to be notified via email to Esta dirección electrónica esta protegida contra spam bots. Necesita activar JavaScript para visualizarla

For all our services and programmes (Accommodation, Spanish courses, Flamenco courses, etc) in addition to the registration fee and/or accommodation arrangement fee that are not refundable, the following cancellation costs are charged unless otherwise specified:

from 8 - 4 weeks before the course and/or accommodation starting date, a cancellation charge of 150 EUR out the total cost of the course and out of the total cost of the accommodation
from 4 - 2 weeks before the course and/or accommodation starting date, a cancellation charge of 25% out the total cost of the course and out of the total cost of the accommodation. The same cancellation costs apply for a denial of visa by the representative authority (Embassy, Consulate) in the country of origin or residence of the prospective student. - less than 2 weeks before the course starting date, a maximum charge of 50% of all tuition and accommodation fees
from 2 weeks before the course and/or accommodation starting date, a cancellation charge of 50% out the total cost of the course and out of the total cost of the accommodation
less than 3 days before the course and/or accommodation starting date a cancellation charge of 75% out the total cost of the course and out of the total cost of the accommodation
after starting a course and/or accommodation, if a client needs to terminate his/her course or accommodation prematurely no refunds will be made unless otherwise indicated
no refunds are made for late arrivals.

Refunds will be made within 4 weeks, if not before, of HolaSevilla receiving written (e.g. email) notification of the cancellation including, if requested by HolaSevilla, written documentation e.g. medical certificates.

If any remaining funds are to be transferred back to the client due to a cancellation, the client remains responsible for all money transfer fees.

N.B. for renting the holiday apartments during special times of the year (i.e. Semana Santa and Feria) special booking procedures and cancellation policy apply and the client will be informed of this on each particular booking.

Changes to bookings by the customer

You may, at the discretion of HolaSevilla, and always that there is no problem of availability, change details of your reservation or postpone the starting date of your programme and/or accommodation, provided that HolaSevilla receives written notice from the customer at least 8 weeks before the accommodation and/or programme starting date.

Amendments and postponements done with short notice, less than 8 weeks before the starting date of the course and/or accommodation, could be accepted but may carry extra costs for you. To elude having these extra costs we recommend you to avoid last minute changes on your reservation.

Amendments and postponements done with less than 8 weeks before the starting date of the course and/or accommodation are subject to a 50 charge. However, HolaSevilla may withdraw this charge at their sole discretion, if the changes or postponement result in the extension or upgrading of a course or accommodation.

Complaints

Bookings of Flamenco and/or Spanish Courses with or without accommodation:

Should you have difficulties with your school, accommodation provided by the school directly (not through us), or teacher, first contact the School management.

If the problem is not resolved to your satisfaction, get in touch with us immediately by email or telephone and not after returning home.

Notwithstanding the provisions of this agreement excluding legal obligation or liability on its part, nevertheless HolaSevilla will in the event of a complaint by a customer against our service provider in connection with its preferred course or associated accommodation, use its best endeavors to rectify the situation to the reasonable satisfaction of the customer provided that such complaint was notified to the appropriate persons in the school as soon as reasonably practicable.

Complaints can only be properly addressed when made before termination of the program.

Bookings of accommodation only:

As mentioned in the above information about our services, HolaSevilla offers through its Accommodation Department a contact service between people offering single and double rooms in shared apartments, residences, and guest houses, as well as holiday apartments, and people looking for this kind of accommodation.
In no moment, will HolaSevilla have any responsibility or be liable for any dispute that may arise in regards to the accommodation between the people renting the room or holiday apartment and the people that rented it from them through our contact service.

Should you have difficulties with your accommodation host or renter, please, discuss the matter with him/her first.

If the problem is not resolved to your satisfaction, you can always get in touch with us immediately by email or telephone to check if we have any alternative accommodation available for you to move to at extra cost.
If you leave the accommodation where you are staying due to possible discrepancies with your host or accommodation provider, any refund will be at the hosts or accommodation providers discretion. HolaSevilla is not empowered to refund you the money you paid your host or renter upon arrival.

Liability

HolaSevilla is not liable if the negligence or failure to fulfil the contract due to failure by the clients, unforeseen occurrences and occurrences which could not be averted by a third party, Act of God or an event which HolaSevilla or the service provider could not have foreseen or averted despite all care.

Insurances

You are responsible for sufficient accident and medical insurance coverage. It is advisable to adapt accident and health insurances to the needs of the country you are travelling to and also to take out a theft and luggage insurance.

Entry Regulations

You are responsible for the acquirement and fulfillment of passport, visa and health regulations. In case of a visa denial by the Spanish Immigration Office in your home country, any registration fees, accommodation arrangement fees, and a maximum of 25% of the program cost will not be reimbursed. The remaining tuition fees paid will be transferred back to the customer with transaction fees on behalf of the customer.

Court + Jurisdiction

In relation to yourself and HolaSevilla, Spanish law is exclusively applicable.
Court jurisdiction is in Seville, Spain.
This agreement is legally binding once the registration form is completed and agreed by the client.